Add to your cart. Choose "Ship to Store" at checkout
Choose Your Store
Shop and purchase from that store directly online!
Orders placed before 12:00 PM local time will be ready for pick up same day!
Orders placed after 12:00 PM local time will be ready for pick up next day!
Once the order is placed, you will receive an order confirmation
Once the store has received the order, you will receive an email notifying you that the store has received your order within 1-2 hours!
You will receive 2 e-mails, one when the store has received and is processing your order, and one once your order is ready for pick up
No, but you will be notified via e-mail once your package is ready for pick and you will receive an order confirmation e-mail once your order has been placed and received by store
If you have not received your “ready for pick-up” confirmation email within 2 days from the date your order has been placed, please contact Customer Service here
We will hold your order for 5 days once we’ve sent you a ready for pick-up confirmation e-mail and 2 reminder emails and a final pick up email
If the order has not been picked up after 5 days, your order will be cancelled and payment will be refunded in 1 - 2 business days
Your order could have been cancelled for multiple reasons:
Item was OOS in store
Did Not Pick Up
If the store cannot locate or has sold out of the item you ordered, you will receive an order cancellation email as well as refunded payment in 1 - 2 business days
Yes, you have 1 hour after your order is placed to cancel
Orders cannot be cancelled past that time and will need to be fulfilled and returned in store
Order Pick Up is located on the main or first floor of your Forever 21 location at the registers
Please wait in line and an associate will assist you
You can pick up your order during store open hours, which varies by store
Visit our store locator to find out your local stores open hours here
For your protection, only the recipient listed on the package is authorized to pick-up the order. You will need a valid photo ID along with your order confirmation at the time of pick-up
Bring your e-mail confirmation with the order number, along with a government issued photo ID.
Driver’s License or ID Card
You will be charged when the order is packed by our store associates and made available for pick-up
Items purchased that are eligible for returns are valid for exchange, store credit, or refund within 30 days from the fulfillment date. Refer to the current return policy for details.
While we cannot guarantee same day pick up due to potential high demand, orders placed before 12:00 PM local time may be available for same day pick up and orders placed after 12:00 PM local time will be available the next day
You should always wait for your order is ready for pick up email prior to visiting the store to pick up your order