You will receive an e-mail notification when you order is ready to pick-up in store, normally within 5-7 business days.

No, but you will receive an order confirmation e-mail once your order has been placed and will be notified via e-mail again once your package is ready for pick.

If you have not received your “ready for pick-up” email within 7 business days from the date your order has been placed, please contact our Customer Experience team for additional assistance.

We will hold your order for 10 days once we’ve sent you a pick-up confirmation e-mail and will then send you a final pick-up e-mail. If the order has not been picked up after 10 days, your order will be cancelled and payment will be refunded.

The store will have a designated pick-up area near the register. Curbside pick-up is also available in select locations. Look at your pick-up confirmation email for more information.

Pick-up is Monday – Friday, from 11:00 AM – 5:00 PM

For your protection, only the recipient listed on the package is authorized to pick up the order. You will need to provide a valid photo ID along with your order number at the time of pickup.

Bring your email confirmation with order number, along with a government-issued photo ID such as:

  • Driver's License
  • Passport
  • Military ID

You will be charged for your order once you receive your e-mail notification that your order has shipped.

Purchases may be valid for refund, exchange, or store credit within 30 days from the fulfillment date. Please refer to the current return policy for details.

We currently don’t offer same day pick-up.